Petworkz

Our delivery charges are:
 
North Island - Town Delivery (subject to General Conditions)
- If your order is over $75.00 then delivery is FREE.
- If your order is under $75.00 then the delivery fee is $5.00
- Non mainland destinations e.g. Waiheke Island attracts South Island rates unless delivered to a main North Island destination
 
South Island - Town Delivery (subject to General Conditions)
- If your order is over $75.00 then the delivery fee is $8.00
- If your order is under $75.00 then the delivery fee is $10.00. 
- If the order meets our small parcel dimensions then the fee will be $5.00.
 
North & South Island - General Conditions
  • Small Items - if it is possible to send a small item via NZ Post at a lower cost to us than the courier service we will reduce the freight cost to you accordingly.
     
  • Oversize Items - very heavy and bulky items may incur additional costs. We will advise you before dispatch if there is an additional charge at which time you are able to cancel your order if you do not wish to pay the additional cost.
     
  • Non Standard Delivery- some delivery addresses are deemed non standard by the courier company, e.g. rural or fringe town deliveries. For delivery to these addresses there will be an additional $5.00 charge per parcel.
     
  • Returns - if we make a mistake and send you the wrong product or if you are returning faulty product there is no charge. However, if you change your mind, order the wrong product or give us the wrong delivery address and we incur additional freight costs for you to return the goods then we reserve the right to charge those costs to you. We will always let you know what the cost will be. 
To minimise freight costs we are happy to combine orders and/or send to an alternate town address, e.g. for rural customers pick up from the local store is usually possible. If due to the nature of your order we can use an alternative delivery method we may charge a reduced fee.

We use Fastway Couriers for all parcels greater than 2kg. We may use NZ Post Parcel service for some parcels up to 2kg. All deliveries must be sent to a physical address not a P O Box. Our standard practice is to not require a signature on delivery of a parcel. This means you are responsible for the goods once they are delivered by the courier. If you wish to sign for your parcel, which may mean a delay in delivery if you are out and not available to sign, please let us know.

RETURNS
If the goods you receive are damaged you must let us know within 24 hours of delivery. These are the terms of our agreement with our courier company. All damaged goods will be picked up by our courier company at no charge to you and a replacement order will be sent at no further cost to you. If an item is faulty and requires replacement please call us and we will arrange for the item to be returned to us at our cost. We cannot accept goods for return unless you have contacted us first.
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Competition Winners
Congratulations to Nicole Honiss winner of the May/June Comfypet Bed promotion. Nicole has won a Large Funky Dog Bed worth $179.50.